Privacy Policy

Overview

This Privacy Policy explains how DONG-GONG (“we”, “our”, “us”) collects, uses, and protects your personal data when you browse or make purchases through our website, www.dongtinlab.com. By using our website, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

What Data We Collect

We collect the following personal data when you browse, create an account, or make a purchase on our website:
– Name
– Email address
– Phone number
– Postal address
– Payment details
– IP address
– Browser type and version
– Operating system and platform
– Time-zone
We also collect information for the following purposes:
– To process your orders and ensure smooth delivery of services.
– To improve customer service and enhance your shopping experience.
– To send you updates on promotions, events, or other information that may interest you.

How We Use Your Data

We use your personal data to:
– Complete your orders, process payments securely through third-party payment gateways (such as PayPal, Stripe, etc.), and ship orders to your address.
– Process returns or refunds according to our Return Policy.
– Provide you with timely updates on promotions and events.

How We Store and Protect Your Data

Your personal data is stored securely on our servers, hosted in a secure, encrypted environment. We use SSL encryption to protect your data during transmission and ensure that it remains confidential.

Payment Processing

Payments are processed securely through third-party payment gateways integrated with WooCommerce, such as PayPal, Stripe, and credit card providers. We do not store your full payment details on our servers.

Data Rights

You have the right to request a copy of the data we hold about you. If you wish to have this data removed from our records, please contact us. If you wish to raise a complaint about how we handle your data, please email us at: dongtinlab@gmail.com

Cookies

We use cookies to enhance your browsing experience and to track your shopping activity. Cookies are small text files stored on your computer that help us remember your shopping cart and the stage you are at during the order process. You can disable cookies in your browser settings, but this may affect the functionality of our website.

Third-Party Services

Our website uses third-party services, such as payment gateways and analytics tools. These third parties may collect and process personal data as necessary for their services. We ensure that all third-party services comply with applicable data protection regulations.

Data Transfers

As we operate globally, your data may be transferred to and processed in countries other than your own. We ensure that all transfers are made in compliance with applicable data protection laws.